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Get support
Student IT support is available for all student LMS-related enquiries:
- Monday to Thursday: 9am to 7:30pm (AEDT)
- Friday: 9am to 6pm (AEDT)
- Saturday and Sunday: 11am to 5pm (AEDT)
For all other student queries please contact Stop 1. Stop 1 can help you with admissions, enrolment, course planning, administration, support services, and skills and development.
Support not available on University holidays.
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Student IT
Supporting student online learning and digital capabilities.
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Contact Stop 1
Stop 1 can connect you with the full range of student services at the University of Melbourne.
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Chat with the Service Centre
Start a chat with the University of Melbourne Service Centre.
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Student user guides
Student user guides for LMS learning technologies.
Chat support is available for non-University of Melbourne users.
I have a question about...
Most questions about using Canvas LMS are answered in the Canvas student guides. For unique University of Melbourne issues, we have answered some common questions below.
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Canvas help is available from Student IT.
For all other student queries, please contact Stop 1. Stop 1 can help you with admissions, enrolment, course planning, administration, support services, and skills and development.
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First, contact Stop 1 or log in to my.unimelb to check your enrolment status. Once logged in to the Canvas LMS, your current subjects and communities will be displayed on your Dashboard.
To view all subjects and communities you are a part of, click on Subjects in the global navigation menu, then click All Subjects.
If you do not see your subject or community listed under All Subjects, contact Stop 1.
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Yes! The LMS gives you control over how and when you are notified about updates in your subjects and communities.
Have a look at these Canvas LMS user guides to find out more:
- Set up email notification preferences in Canvas LMS
- Manage email notifications for each subject separately
- Set push notification preferences in your Canvas Student app for Android devices and iOS devices
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Canvas has provided a wealth of information in the Canvas Community. These guides will take you through accessing announcements, submitting assignments, getting the most out of your calendar and so much more.
The Student Getting Started Resources section is a great place to start.
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As of Semester 2, 2020, Blackboard was no longer used for teaching and learning at the University of Melbourne. This means that all teaching and learning is taking place in Canvas LMS.
From Monday 7 September 2020, students and staff can no longer access content in previously taught subjects and communities in Blackboard, nor access Blackboard file storage locations.
Find out more about this process in Blackboard LMS decommission - information for students.
Get the Canvas Student app
Canvas Student allows fast, convenient access to the Canvas LMS from your mobile device. Check information, access your materials, and interact with your subject or community on the go.
