LMS support for staff

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Who can I contact?

Get support with any enquiry regarding Canvas LMS or other supported learning technologies and integrated tools including Ally, Cadmus, FeedbackFruits, Gradescope, H5P, iThenticate, Kaltura, Lecture Capture, PebblePad, Perusall, Poll Everywhere, Qualtrics, Readings Online, Turnitin, Zoom.

Phone support is available for non-University of Melbourne users on +61 3 8344 0333.

Support is available for all staff via phone, chat, or Service Now enquiry:

  • Monday to Friday: 7:30am to 7:30pm (AEDT)
  • Saturday and Sunday: 7:30am to 6:00pm (AEDT)

Support not available on University holidays. Support on weekends provided by phone.

Guides and support resources

These resources will take you from getting started with the LMS and setting up your subjects, through to communicating with students and providing assessment tasks and feedback.

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Training and workshops

Teaching and Learning Innovation provide an extensive set of workshops and resources to support staff teaching with the LMS. These are available to both teaching and professional staff and are designed to be practical and linked to your teaching needs.

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The following resources provide staff with advice and requirements regarding copyright for readings and other types of materials delivered in the LMS.

  • Readings Online

    Readings Online enables staff to add, organise and control their subject readings and ensures copyright compliance in their subjects.

  • Copyright and the LMS

    This page outlines the steps that you can take to ensure that the materials being used in a subject comply with the University's copyright requirements.

  • University Copyright Office

    The University Copyright Office works with staff and students to maximise the permitted uses of copyright material for education and research.

Request a new learning technology

You may request a new learning technology to be integrated with the LMS, or that a new tool be considered for central deployment. This is a two step process, and is outlined on the Privacy Impact Assessments for learning technologies page.

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