LMS support for students

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Where can I get LMS help?

Help is available any time with the University of Melbourne 24/7 Canvas support channels, including online chat and phone.

For all other student queries please contact Stop 1. Stop 1 can help you with admissions, enrolment, course planning, administration, support services, and skills and development.

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Most questions about using Canvas LMS are answered in the Canvas Community guides. For unique University of Melbourne issues, we have answered some common questions below.

  • Who can I contact?

    Canvas help is available any time with their dedicated 24/7 support channels, including online chat and phone.

    For all other student queries, please contact Stop 1. Stop 1 can help you with admissions, enrolment, course planning, administration, support services, and skills and development.

  • I should have access to a subject or community but I can’t find it. What do I do?

    First, contact Stop 1 or log in to my.unimelb to check your enrolment status. Once logged in to the Canvas LMS, your current subjects and communities will be displayed on your Dashboard.

    To view all subjects and communities you are a part of, click on Subjects in the global navigation menu, then click All Subjects.

    If you do not see your subject or community listed under All Subjects, contact Stop 1.

  • Can I customise my LMS notifications?

    Yes! The LMS gives you control over how and when you are notified about updates in your subjects and communities.

    Have a look at these Canvas LMS user guides to find out more:

  • Where can I find LMS user guides?

    Canvas has provided a wealth of information in the Canvas Community. These guides will take you through accessing announcements, submitting assignments, getting the most out of your calendar and so much more.

    The Getting Started as a Student section is a great place to start.

  • Can I still access Blackboard LMS?

    As of Semester 2, 2020, Blackboard is no longer being used for teaching and learning at the University of Melbourne. This means that all teaching and learning is taking place in Canvas LMS.

    From Monday 7 September 2020, students and staff can no longer access content in previously taught subjects and communities in Blackboard, nor access Blackboard file storage locations.

    Find out more about this process in Blackboard LMS decommission - information for students.

Student user guides

Find all of our student user guides for LMS learning technologies here in the one place.

Guide titleDescription View guide
Assignments in the LMS How to access, submit and download assignments in the LMS. Go
Converting images to PDF How to scan your work on an iOS and Android device to submit your scans to an assignment from your computer, phone, or tablet. Go
Cadmus How to access, complete and submit a Cadmus assignment in the LMS. Go
Exam Support
Exam Support Exam Support is an online communication tool accessed within the LMS that allows you to chat with teaching staff during an online exam to seek support relating to exam content. Go
FeedbackFruits for students FeedbackFruits is a suite of learning and assessment tools that facilitate feedback and interaction. Go
Gradescope Gradescope is an online assessment platform that allows students to upload paper-based assignments for digital grading and feedback. Go
Converting images to PDF for Gradescope How to scan your work on an iOS and Android device to submit your scans in Gradescope from your computer, phone, or tablet. Go
Submitting your PDF assignment via Canvas app How to locate your PDF file and submit to Gradescope via the Canvas Student app on both iOS and Android devices. Go
Lecture Capture
Getting started guide for students Guide to accessing the Lecture Capture system as well as viewing and downloading recordings. Go
Q&A Discussions The Lecture Capture Q&A feature allows staff and students to engage in discussions relating to recordings and presentations. Go
Microsoft Teams
Getting started for students Get started with Microsoft Teams by creating a shared workspace, or joining a Teams Meeting in the LMS. Go
Microsoft Teams MeetingsThis guide explains how to use Microsoft Teams for online meetings from a desktop or laptop computer.Go
Access PebblePad via Canvas LMS Quick guide for students to access PebblePad, including videos to help with getting started with PebblePad. Go
Access PebblePad workbooks or other ePortfolio resources created by your subject coordinatorYour subject coordinator may create templates, workbooks or other resources in PebblePad that they want you to fill in or use as a base when creating work or for submitting as part of assessment.Go
Common tools in the 'portfolio' and 'pages' options in PebblePadThis guide covers how to use some of the key functions in the creation of a ‘portfolio’ or ‘page’ in PebblePad.Go
Create, edit and share blog postsUse a PebblePad blog to reflect on your learning experiences,  maximising your retention of knowledge and increasing your chances of academic success.Go
Embedding other learning technologies in PebblePad This guide will cover embedding learning technology tools in PebblePad, including those offered by the University. Go
Exporting a PebblePad asset as a PDF fileYou may need to export a PDF copy of a PebblePad asset such as a portfolio or workbook to submit for assessment, or you may wish to make an offline copy of your work for your own purposes.Go
Frequently asked questions (FAQs)Frequently asked questions relating to the PebblePad platform at the Univeristy of Melbourne.Go
Linking your institutional University of Melbourne Google Drive to PebblePad Follow the steps to link PebblePad and your student University of Melbourne Google Drive Gmail account. Go
Logging hours and reflecting on activities using Activity Logs within PebblePadYou may be required to keep an activity log that documents your hours and tasks as part of placement or other activities and reflect on the activity.Go
PebblePad alumni account Students who have an existing PebblePad account at the University of Melbourne have the option to transfer this to a personal PebblePad account after they leave the University. Go
Sharing options on PebblePadThis guide will walk through the many options to share your assets in PebblePad. You may be required to share to collaborate with others, make your work publicly accessible and also for assessment to the ATLAS system for assignment grading by your teaching staff.Go
Submit your Pebblepad ePortfolio tasks through ATLAS This guide will go through the process of sharing your PebblePad tasks to ATLAS for assessment. Go
Techniques for searching in PebblePadLearn the key techniques for navigating and searching your assets and templates.Go
Transition from student to professional with PebblePad Discover ways to showcase skills and experiences developed at the University that will also provide evidence of your job readiness. Go
Using copyrighted materials on PebblePadThe copyright compliant use of PebblePad is based on the laws of Australia. It is important that you are aware of meeting copyright compliance.Go
Poll Everywhere
Poll Everywhere Quick guide for students to access Poll Everywhere and respond to polls. Go
Turnitin Similarity Reports How to access, download and interpret the Turnitin Similarity Report. Go
Record, edit and upload videos for LMS Assignments This guide provides some general advice and useful links to resources to help you get started with recording, editing and submitting a video or audio file as an assessment. Go
Submit a video in the LMS using Echo360 This guide steps through accessing an LMS assignment, uploading a video to your Echo360 (Lecture Capture) library, then embedding it into the assignment submission. Go
Submitting media to a LMS discussion using Echo 360 Universal Capture This guide steps through uploading media recorded with Echo 360 and submitting it to a Discussion in Canvas (LMS). Go
Submitting media to a LMS discussion using Kaltura This guide steps through uploading media recorded with Kaltura and submitting it to a Discussion in Canvas (LMS). Go
Universal Capture Universal Capture is a software that can be used to record and edit video content from your computer. It will automatically publish the captured content onto the Echo360 Lecture Capture system which can then be submitted to an assignment or discussion. Go
Access, download and join Zoom Zoom is a high-quality video and audio online conferencing tool. Staff can choose to enable Zoom in Canvas LMS subjects to host and facilitate webinars and other online sessions. Go
The Zoom interface This guide explains the Zoom Meetings interface from a student perspective when using Zoom Meetings from a computer.  Go
Student privacy This guide outlines the privacy rights of students in Zoom meetings and recordings and situations where an audio and video presence may be required. Go

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Canvas Student allows fast, convenient access to the Canvas LMS from your mobile device. Check information, access your materials, and interact with your subject or community on the go.

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