LMS support for students

Where can I get LMS help?

Canvas help is available any time with the University of Melbourne 24/7 Canvas support channels, including online chat and phone.

For all other student queries please contact Stop 1. Stop 1 can help you with admissions, enrolment, course planning, administration, support services, and skills and development.

Online chat with Canvas
Call Canvas on 03 8652 1805
Contact Stop 1

I have a question about...

I need some help using Canvas LMS

Most questions about using Canvas LMS are answered in the Canvas Community guides. For unique Unimelb issues, we have answered some common questions below.

  • Who can I contact?

    Canvas help is available any time with their dedicated 24/7 support channels, including online chat and phone.

    For all other student queries, please contact Stop 1. Stop 1 can help you with admissions, enrolment, course planning, administration, support services, and skills and development.

  • I should have access to a subject or community but I can’t find it. What do I do?

    First, contact Stop 1 or log in to my.unimelb to check your enrolment status.

    Once logged in to the Canvas LMS, your current subjects and communities will be displayed on your dashboard. To view all subjects and communities you are a part of, click on Subjects in the global navigation menu, then click All Subjects.

    If you do not see your subject or community listed under All Subjects, contact Stop 1.

  • Can I customise my Canvas notifications?

    Yes! Canvas gives you control over how and when you are notified about updates in your subjects and communities.

    Have a look at these Canvas user guides to find out more:

  • Where can I find Canvas user guides?

    Canvas has provided a wealth of information in the Canvas Community. These guides will take you through accessing announcements, submitting assignments, getting the most out of your calendar and so much more.

    The Getting Started as a Student section is a great place to start.

Student user guides

Find all of our Student user guides for LMS learning technologies here in the one place.

Guide titleDescription View guide
Kaltura
Submit a video in Canvas using Kaltura Students can use Kaltura's My Media area to store and upload videos for use in Canvas assignments, discussions and more. Go
Lecture Capture
Getting started guide for students Guide to accessing the Lecture Capture system as well as viewing and downloading recordings. Go
Q&A Discussions The Lecture Capture Q&A feature allows staff and students to engage in discussions relating to recordings and presentations. Go
Poll Everywhere
Poll Everywhere Quick guide for students to access Poll Everywhere and respond to polls. Go
Turnitin
Turnitin assignments How to submit or download a Turnitin assignment Go
Feedback and similarity reports How to access and download marks, feedback and Similarity Reports from a submitted Turnitin assignment using Feedback Studio Go
Zoom
Access, download and join Zoom Zoom is a high-quality video and audio online conferencing tool. Staff can choose to enable Zoom in Canvas LMS subjects to host and facilitate webinars and other online sessions. Go
The Zoom interface This guide explains the Zoom Meetings interface from a student perspective when using Zoom Meetings from a computer.  Go

Get the Canvas Student app

Canvas Student allows fast, convenient access to the Canvas LMS from your mobile device. Check information, access your materials, and interact with your subject or community on the go.

App Store Google Play