Where can I get LMS help?
Canvas help is available any time with the University of Melbourne 24/7 Canvas support channels, including online chat and phone.
For all other student queries please contact Stop 1. Stop 1 can help you with admissions, enrolment, course planning, administration, support services, and skills and development.
|Online chat with Canvas|
|Contact Stop 1|
I have a question about...
I need some help using Canvas LMS
Most questions about using Canvas LMS are answered in the Canvas Community guides. For unique Unimelb issues, we have answered some common questions below.
Who can I contact?
Canvas help is available any time with their dedicated 24/7 support channels, including online chat and phone.
For all other student queries, please contact Stop 1. Stop 1 can help you with admissions, enrolment, course planning, administration, support services, and skills and development.
I should have access to a subject or community but I can’t find it. What do I do?
Once logged in to the Canvas LMS, your current subjects and communities will be displayed on your Dashboard. To view all subjects and communities you are a part of, click on Subjects in the global navigation menu, then click All Subjects.
If you do not see your subject or community listed under All Subjects, contact Stop 1.
Can I customise my Canvas notifications?
Yes! Canvas gives you control over how and when you are notified about updates in your subjects and communities.
Have a look at these Canvas user guides to find out more:
- Where can I find Canvas user guides?
Student user guides
Find all of our Student user guides for LMS learning technologies here in the one place.
|Guide title||Description||View guide|
|Assignments in Canvas||How to access, submit and download assignments in Canvas.||Go|
|Cadmus||How to access, complete and submit a Cadmus assignment in Canvas.||Go|
|Gradescope||Gradescope is an online assessment platform that allows students to upload paper-based assignments for digital grading and feedback.||Go|
|Converting images to PDF for Gradescope||How to scan your work on an iOS and Android device to submit your scans in Gradescope from your computer, phone, or tablet.||Go|
|Getting started guide for students||Guide to accessing the Lecture Capture system as well as viewing and downloading recordings.||Go|
|Q&A Discussions||The Lecture Capture Q&A feature allows staff and students to engage in discussions relating to recordings and presentations.||Go|
|Getting started for students||Get started with Microsoft Teams by creating a shared workspace, or joining a Teams Meeting in Canvas.||Go|
|Poll Everywhere||Quick guide for students to access Poll Everywhere and respond to polls.||Go|
|Turnitin Similarity Reports||How to access, download and interpret the Turnitin Similarity Report.||Go|
|Record, edit and upload videos for Canvas Assignments||This guide provides some general advice and useful links to resources to help you get started with recording, editing and submitting a video or audio file as an assessment.||Go|
|Submit a video in Canvas using Echo360||This guide steps through accessing a Canvas assignment, uploading a video to your Echo360 (Lecture Capture) library, then embedding it into the assignment submission.||Go|
|Submit a video in Canvas using Kaltura||Students can use Kaltura's My Media area to store and upload videos for use in Canvas assignments, discussions and more.||Go|
|Universal Capture||Universal Capture is a software that can be used to record and edit video content from your computer. It will automatically publish the captured content onto the Echo360 Lecture Capture system which can then be submitted to an assignment or discussion.||Go|
|Access, download and join Zoom||Zoom is a high-quality video and audio online conferencing tool. Staff can choose to enable Zoom in Canvas LMS subjects to host and facilitate webinars and other online sessions.||Go|
|The Zoom interface||This guide explains the Zoom Meetings interface from a student perspective when using Zoom Meetings from a computer.||Go|