Where can I get LMS help?
Help is available any time with the University of Melbourne 24/7 Canvas support channels, including online chat and phone.
For all other student queries please contact Stop 1. Stop 1 can help you with admissions, enrolment, course planning, administration, support services, and skills and development.
| Online chat with Canvas |
| Call Canvas |
| Contact Stop 1 |
I have a question about...
Most questions about using Canvas LMS are answered in the Canvas Community guides. For unique University of Melbourne issues, we have answered some common questions below.
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Who can I contact?
Canvas help is available any time with their dedicated 24/7 support channels, including online chat and phone.
For all other student queries, please contact Stop 1. Stop 1 can help you with admissions, enrolment, course planning, administration, support services, and skills and development.
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I should have access to a subject or community but I can’t find it. What do I do?
First, contact Stop 1 or log in to my.unimelb to check your enrolment status. Once logged in to the Canvas LMS, your current subjects and communities will be displayed on your Dashboard.
To view all subjects and communities you are a part of, click on Subjects in the global navigation menu, then click All Subjects.
If you do not see your subject or community listed under All Subjects, contact Stop 1.
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Can I customise my LMS notifications?
Yes! The LMS gives you control over how and when you are notified about updates in your subjects and communities.
Have a look at these Canvas LMS user guides to find out more:
- Set up email notification preferences in Canvas LMS
- Manage email notifications for each subject separately
- Set push notification preferences in your Canvas Student app for Android devices and iOS devices
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Where can I find LMS user guides?
Canvas has provided a wealth of information in the Canvas Community. These guides will take you through accessing announcements, submitting assignments, getting the most out of your calendar and so much more.
The Getting Started as a Student section is a great place to start.
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Can I still access Blackboard LMS?
As of Semester 2, 2020, Blackboard is no longer being used for teaching and learning at the University of Melbourne. This means that all teaching and learning is taking place in Canvas LMS.
From Monday 7 September 2020, students and staff can no longer access content in previously taught subjects and communities in Blackboard, nor access Blackboard file storage locations.
Find out more about this process in Blackboard LMS decommission - information for students.
Student user guides
Find all of our student user guides for LMS learning technologies here in the one place.
| Guide title | Description |
|---|---|
| Assignments | |
| Assessment literacy tool | The assessment literacy tool assesses your ability to provide feedback, and interpret and apply assessment criteria. |
| Assignments in the LMS | How to access, submit and download assignments in the LMS. |
| Converting images to PDF | How to scan your work on an iOS and Android device to submit your scans to an assignment from your computer, phone, or tablet. |
| Cadmus | |
| Cadmus | How to access, complete and submit a Cadmus assignment in the LMS. |
| Exam Support | |
| Exam Support | Exam Support is an online communication tool accessed within the LMS that allows you to chat with teaching staff during an online exam to seek support relating to exam content. |
| FeedbackFruits | |
| FeedbackFruits for students | FeedbackFruits is a suite of learning and assessment tools that facilitate feedback and interaction. |
| Gradescope | |
| Gradescope | Gradescope is an online assessment platform that allows students to upload paper-based assignments for digital grading and feedback. |
| Converting images to PDF for Gradescope | How to scan your work on an iOS and Android device to submit your scans in Gradescope from your computer, phone, or tablet. |
| Submitting your PDF assignment via Canvas app | How to locate your PDF file and submit to Gradescope via the Canvas Student app on both iOS and Android devices. |
| Lecture Capture | |
| Getting started guide for students | Guide to accessing the Lecture Capture system as well as viewing and downloading recordings. |
| Q&A Discussions | The Lecture Capture Q&A feature allows staff and students to engage in discussions relating to recordings and presentations. |
| LockDown Browser | |
| LockDown Browser student guide | LockDown Browser is a web browser for taking quizzes in Canvas. It prevents going to another URL or accessing other applications during a quiz. |
| Microsoft Teams | |
| Getting started for students | Get started with Microsoft Teams by creating a shared workspace, or joining a Teams Meeting in the LMS. |
| Microsoft Teams Meetings | This guide explains how to use Microsoft Teams for online meetings from a desktop or laptop computer. |
| PebblePad | |
| PebblePad: The Basics | Use this guide to learn about Assets, Resources, uploading and sharing, and navigating PebblePad |
| Access PebblePad via Canvas LMS | Quick guide for students to access PebblePad, including videos to help with getting started with PebblePad. |
| PebblePad: Creating Assets | Refer to this guide if you need to use a workbook created by your instructor, or if you want to create a portfolio, blog or collection of Assets. |
| Create, edit and share blog posts | Use a PebblePad blog to reflect on your learning experiences, maximising your retention of knowledge and increasing your chances of academic success. |
| Embedding other learning technologies in PebblePad | This guide will cover embedding learning technology tools in PebblePad, including those offered by the University. |
| Linking your institutional University of Melbourne Google Drive to PebblePad | Follow the steps to link PebblePad and your student University of Melbourne Google Drive Gmail account. |
| Share your work in PebblePad | This guide will walk through the many options to share your assets in PebblePad. You may be required to share to collaborate with others, make your work publicly accessible and also for assessment to the ATLAS system for assignment grading by your teaching staff. |
| Submit your work in PebblePad | This guide will go through the process of sharing your PebblePad tasks to ATLAS for assessment. |
| Share with an external assessor | If your subject requires you to select an external assessor, such as a placement or internship supervisor, use this guide to share your work. |
| Create an alumni account | When you graduate or leave the University of Melbourne, you can create a free alumni account to continue collecting and sharing your accomplishments. |
| Poll Everywhere | |
| Poll Everywhere | Quick guide for students to access Poll Everywhere and respond to polls. |
| Turnitin | |
| Turnitin Similarity Reports | How to access, download and interpret the Turnitin Similarity Report. |
| Video | |
| Record, edit and upload videos for LMS Assignments | This guide provides some general advice and useful links to resources to help you get started with recording, editing and submitting a video or audio file as an assessment. |
| Submit a video in the LMS using Echo360 | This guide steps through accessing an LMS assignment, uploading a video to your Echo360 (Lecture Capture) library, then embedding it into the assignment submission. |
| Submitting media to a LMS discussion using Echo 360 Universal Capture | This guide steps through uploading media recorded with Echo 360 and submitting it to a Discussion in Canvas (LMS). |
| Submitting media to a LMS discussion using Kaltura | This guide steps through uploading media recorded with Kaltura and submitting it to a Discussion in Canvas (LMS). |
| Universal Capture | Universal Capture is a software that can be used to record and edit video content from your computer. It will automatically publish the captured content onto the Echo360 Lecture Capture system which can then be submitted to an assignment or discussion. |
| Zoom | |
| Access, download and join Zoom | Zoom is a high-quality video and audio online conferencing tool. Staff can choose to enable Zoom in Canvas LMS subjects to host and facilitate webinars and other online sessions. |
| The Zoom interface | This guide explains the Zoom Meetings interface from a student perspective when using Zoom Meetings from a computer. |
| Student privacy | This guide outlines the privacy rights of students in Zoom meetings and recordings and situations where an audio and video presence may be required. |
Get the Canvas Student app
Canvas Student allows fast, convenient access to the Canvas LMS from your mobile device. Check information, access your materials, and interact with your subject or community on the go.
