LMS support for students

Where can I get LMS help?

Canvas help is available any time with the University of Melbourne 24/7 Canvas support channels, including online chat and phone.

For all other student queries, including those related to Blackboard LMS, please contact Stop 1. Stop 1 can help you with admissions, enrolment, course planning, administration, support services, and skills and development.

Call Canvas on 03 8652 1805
Online chat with Canvas
Contact Stop 1

Get the Canvas Student app

Canvas Student allows fast, convenient access to the Canvas LMS from your mobile device. Check information, access your materials, and interact with your subject or community on the go.

App Store Google Play

Student user guides

Find all of our Student user guides for LMS learning technologies here in the one place.

Guide titleDescription View guide
Submit a video assignment How to upload your video with Kaltura and tips for a quick and easy upload process. Go
Lecture Capture
Getting started guide for students Guide to accessing the Lecture Capture system as well as viewing and downloading recordings. Go
Q&A Discussions The Lecture Capture Q&A feature allows staff and students to engage in discussions relating to recordings and presentations. Go
Poll Everywhere
Poll Everywhere Quick guide for students to access Poll Everywhere and respond to polls. Go
Turnitin assignments How to submit or download a Turnitin assignment Go
Feedback and similarity reports How to access and download marks, feedback and Similarity Reports from a submitted Turnitin assignment using Feedback Studio Go

I have a question about...

Tell me more about the move to Canvas

From 2020, the University will be using a new LMS, Canvas. Some Summer 2020 subjects will continue to use Blackboard, however, all other 2020 subjects will be taught using Canvas.

  • Why do we need a new LMS?

    In 2018, the University launched an initiative to understand and document the University's current and emerging requirements for an LMS, and to facilitate a decision on the next LMS for the University.

    The aim in moving to a new LMS is to improve the user experience for both staff and students, including their interaction with subject content and each other within the LMS. The priority in choosing a new LMS was to meet as many of the digital learning needs of our staff and students as possible.

  • So how was Canvas chosen?

    As part of the review process, an online survey was conducted asking staff and students for feedback and information about what they would like to see in a future LMS. From their responses several key areas for improvement were identified, including:

    • Better user experience and accessibility on mobile devices
    • Issues with reliability and functionality
    • Lack of an enterprise system for hosting video for teaching and learning

    Once a robust set of requirements was developed, the tender process to evaluate the LMS options took place between July and October in 2018. Candidate LMS vendors were asked to address and demonstrate how they met criteria that were derived from survey responses, Faculty and School representative workshops, and other stakeholder discussions. An evaluation team which included representatives from the Academic Board, Faculties and Graduate Schools, Learning Environments, and Infrastructure Services completed a rigorous review of the vendors' tender responses, and recommended the adoption of Canvas as the new LMS. Some of the identified benefits of Canvas include:

    • Clean, intuitive and organised layout
    • Simple navigation and edit functions
    • User-friendly mobile navigation and content display
    • New options to support assessment, including an 'Assignment Speed Grader', peer-reviewed assignments, and submission of video assignments (using Kaltura)
  • How do I know if my subject is being taught in Canvas?
    • You may receive an email from your subject coordinator
    • You will be informed during your first lecture
    • You try to access your subject in Blackboard and find it will redirect to Canvas
  • Will I access some subjects in Canvas and some in Blackboard?

    Yes. Whilst the majority of subjects will be taught in Canvas in 2020, some summer subjects and some other subjects throughout the year will continue to be taught from Blackboard LMS. This means some students may need to use both systems during summer 2019 and throughout 2020, depending on which LMS their subject is being taught from. Access to both LMS platforms is available from the one page: https://lms.unimelb.edu.au/.

    Initial feedback from students indicates that accessing some subjects via Canvas and some via Blackboard was generally straight-forward. If you have any trouble accessing your subject, you should contact your subject coordinator or tutor for support.

I need some help using Canvas LMS

Most questions about using Canvas LMS are answered in the Canvas Community guides. For unique Unimelb issues, we have answered some common questions below.

  • Who can I contact?

    Canvas help is available any time with their dedicated 24/7 support channels, including online chat and phone.

    For all other student queries, please contact Stop 1. Stop 1 can help you with admissions, enrolment, course planning, administration, support services, and skills and development.

  • Where can I find more user guides?

    Canvas has provided a wealth of information in the Canvas Community. These guides will take you through accessing accouncements, submitting assignments, getting the most out of your calendar and so much more.

    The Getting Started as a Student section is a great place to start.

  • I should have access to a subject or community but I can’t find it. What do I do?

    First, contact Stop 1 or log in to my.unimelb to check your enrolment status.

    Once logged in to the Canvas LMS, your current subjects and communities will be displayed on your dashboard. To view all subjects and communities you are a part of, click on Subjects in the global navigation menu, then click All Subjects.

    If you do not see your subject or community listed under All Subjects, contact Stop 1.

  • Can I customise my Canvas notifications?

    Yes! Canvas gives you control over how and when you are notified about updates in your subjects and communities.

    Have a look at these Canvas user guides to find out more:

I need some help using Blackboard LMS

Some students will continue to use the legacy LMS, Blackboard in a small number of subjects through 2020.

  • How long will I get access to my Blackboard subjects?

    As per normal practice, you will be able to access your Blackboard subject up to just prior to the following semester or when the subject coordinator makes the subject unavailable.

  • How do I submit a Blackboard Assignment?

    There are several different assignment types in Blackboard LMS. The Blackboard assignments guide details how to submit a Blackboard assignment and view assignment grades and feedback

  • Subject availability: Why is my subject not available? How do I see all my subjects?

    Students see a list of past, present and future subjects in the LMS but can only access subjects in the list that are currently ‘available’.

    Subjects that are ‘not currently available’ will have a greyed-out link, but remain displayed so that students know that they have had/will have access to the subject. The Subject Coordinator controls when the subject is available.

    More information is available in the Subject availability student guide.

  • How do I use Discussion Boards?

    Watch this video for an overview of using Discussion Boards in Blackboard LMS.

  • Can I use Blackboard LMS to store my own files?

    The Content Collection can be used as a temporary online space to store files for projects, assignments, other learning activities or even University social activities. Refer to the Upload and store files in the LMS for more information.

The LMS is a learning technology service provided by Learning Environments