LMS updates
Short bursts of information regarding LMS issues, performance, and tools
LMS updates
Features and improvements
What's been happening in the LMS? View the latest notable feature releases, updates and integrations that have been deployed in Canvas at the University of Melbourne.
Report an issue
If you have identified an issue with one of our supported learning technologies, please submit a support request.
Known issues
Current issues affecting the performance of supported learning technologies at the University of Melbourne.
Canvas LMS
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Issue date: 03 Jun 2026
Known issue: HTML files download instead of previewing in Canvas LMS
HTML files uploaded directly to Canvas Files are downloaded instead of being able to preview. This impacts users who upload HTML-based course content or resources for others to access and review.
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Issue date: 02 Jun 2026
Known issue: Set Default Grade does not apply to all filtered sections
When filtering the Gradebook to view multiple sections, setting a default grade will only apply to the latest section selected rather than all of the filtered sections.
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Issue date: 20 May 2026
Known issue: When importing content into a Canvas subject, all items are imported when no content is selected
When importing content from one Canvas LMS subject into another, all items are imported even when no content is specifically selected.
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Issue date: 07 Apr 2026
Known issue: Turnitin AI download issue based on geographical location
Users in mainland China may be unable to download the AI report. Users of the Classic Standard assignment may also encounter an issue where the score does not appear in the Classic Similarity Report.
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Issue date: 23 Jan 2025
Known issue: New Analytics fails to load for instructors who have limited section participation
New Analytics fails to load for instructors with the course access privilege set as: “limit this user to only see fellow section users”.
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Issue date: 15 Nov 2024
Known Issue: Students can navigate to items in modules they are not assigned to
Students can navigate to the next external URL, external tool or course file, when contained within a module they are not able to access directly.
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Issue date: 19 Sep 2024
Known issue: Unable to select sections in SpeedGrader
SpeedGrader will not allow instructors to select sections and will only display a small subset of the cohort.
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Issue date: 09 Sep 2024
Known issue: SpeedGrader may misrepresent word count
Under certain conditions, the word count of submitted assignment documents may be misrepresented by the SpeedGrader interface
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Issue date: 06 Aug 2024
Known Issue: Posts made in student view are not removed after being reset
Discussion posts created whilst using the student view are not being removed after the reset student view button is pressed.
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Issue date: 06 May 2024
Known issue: Students can download PDF of their responses when Speedgrader is selected as the marking tool for Cadmus
When Speedgrader is selected as the preferred marking tool for a Cadmus exam, students will be able to obtain a PDF copy of their submission even after the exam has ended, and this option will remain available to them for as long as they have access to the subject.
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Issue date: 11 Apr 2024
Known issue: Students may not be able to download their submissions
Page error when students download their submissions
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Issue date: 22 Jul 2021
Bug fix: Changing an Assignment Submission Type after submissions have been received
A fix has been applied to allow updating submission types in an assignment after submissions have been received.
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Issue date: 12 Jul 2022
Known issue: Subjects require manual resync to update Section enrolments
We have encountered an ongoing issue where Section enrolments are no longer updated if a subject's date settings have been edited. If this occurs, a manual resync must be applied to update Section enrolments from Allocate+.
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Issue date: 26 Oct 2022
Known issue: Grades and comments can be overwritten or cleared when more than one person is marking in SpeedGrader
When more than one person is grading, the submissions can be overwritten, leading to the loss of grades and comments.
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Issue date: 17 Jan 2023
Known issue: Default grade for missing submissions needs to be set to 0
For the Gradebook Total column to display a student’s overall grade accurately, the default grade for missing submissions needs to be set to 0.
Report an issue
If you have identified an issue with one of our supported learning technologies, please submit a support request.
Known issue terms
Known issue: We are aware of the issue, and the issue is:
- Being investigated by us or the vender.
- Unable to be resolved by us or the vender.
Resolved issues
Resolved issues affecting the performance of supported learning technologies at the University of Melbourne.
Date resolved: 02 Apr 2026
Resolved issue: Lecture Capture (EchoVideo) access issues in Safari
The EchoVideo team have identified a bug with the latest version of Safari that prevents users from accessing the Lecture Capture system.
Date resolved: 03 Dec 2025
Resolved issue: Saving group configuration does not apply request
Group Set configuration cannot be changed
Date resolved: 08 May 2025
Resolved issue: Quiz and exam essay answers submitted in foreign language
When students have a translate browser extension or add-on enabled, the answer(s) typed in English are translated into the selected language. The answer is then submitted in this language
Date resolved: 18 Dec 2024
Resolved issue: FreeText annotations in submissions do not zoom as intended when viewed in the Canvas Student app for Android
When viewing a submission using the Canvas Student app for Android, FreeText annotations are not enlarged with the document when users attempt to pinch-to-zoom.
Date resolved: 10 Dec 2024
Resolved issue: Duplicate filenames remove existing content in Announcements and Files directory
When attaching files in Canvas Announcements and Canvas Files directory, if the uploaded file has the same name as an existing one, the original file will be deleted.
Date resolved: 02 Oct 2024
Resolved issue: Removing Assign To dates fails and any changes will revert when selecting Save
When attempting to manually remove dates in Assign To, changes are not saved unless the Clear button is used.
Date resolved: 24 Sep 2024
Resolved issue: Disallow threaded Discussions
After the recent Discussions update, where the control for disallowing threaded discussions was omitted, this setting has now been restored. However, this has left some Discussions with undesired settings.
Date resolved: 19 Sep 2024
Resolved issue: Delay loading Assign To panel in LMS assignment, quiz and discussion
Subjects with large cohorts (200+ students) can experience delays of over a minute in loading pages containing the Assign To panel when editing Assignments, Quizzes or Discussions, or when selecting the Assign To item from the action panels and menus.
Date resolved: 05 Sep 2024
Resolved issue: Group Discussion availability settings
When configuring Group Discussions, availability dates cannot be edited on existing Discussions and cannot be added to new Discussions
Date resolved: 28 Aug 2024
Resolved issue: Module completion - Graded Discussion Requirements
It is currently not possible to select Submit the Assignment or Score at Least for graded discussions as requirements when specifying Module completion. The only options available are View the item and Contribute to the page.
Date resolved: 31 Jul 2024
Resolved issue: Timed posts in LMS announcements are dispatched immediately after editing
If a user edits an existing timed released announcement (Available from), the announcement will be dispatched as a notification email immediately after saving.
Date resolved: 13 Mar 2024
Resolved issue: Previews of website assignment submissions inconsistently created in Speedgrader
When viewing a website URL assignment submission, the preview of the website as it appeared at the time of submission is not consistently displayed in Speedgrader.
Date resolved: 01 May 2025
Resolved issue: Record of recipient removed if user deletes message from Canvas Inbox
When a group message has been sent to multiple users, if one of the recipients deletes the message from their Canvas Inbox, their name disappears from the list of recipients for that message.
Date resolved: 19 Jul 2022
Resolved issue: Lecture Capture links not working for some subjects
We are currently experiencing an issue with the process that automatically links the LMS to its respective Lecture Capture section automatically. Some subjects in the LMS need to be manually linked to the correct Lecture Capture section to allow students to access content hosted in EchoVideo.
Date resolved: 26 Oct 2022
Resolved issue: Audio and media comments in Speedgrader failing to load
When submitting an audio or media comment to an assignment in Speedgrader, you need to make sure the comment has finished converting before moving on.
Date resolved: 03 Jul 2024
Resolved issue: Playback controls in SpeedGrader are not visible
SpeedGrader audio comment playback controls missing