LMS known issues

Information about currently identified issues with the LMS.

You can also check if your issue has been resolved.

  • Wiki pages limited to 100kb

    Issue

    When the size of a wiki page exceeds 100kb, the page is rendered blank with no content. This can happen either when wiki pages are edited multiple times or built at a single point.

    If students view the history of the wiki page, the latest version would display a size '0kb'. In this instance, staff are able to delete the latest 'blank' version and return the wiki page to its previously saved version.

    Workaround

    Move some content of the wiki page to a new wiki page, so that no page exceeds 100kb.

  • Draft Submission message in Turnitin when due date of assignment has passed

    Issue

    When clicking on the blue grading pencil after the due date, a message appears: "This is a draft submission. Any and all marks will be deleted when or if the paper is resubmitted." 

    This message should only appear to graders before the due date. This is an intermittent issue with some setups of Turnitin Assignments. The message is incorrect as the student is unable to re-submit after the due date.

    Workaround

    Click OK to continue and grade assignments as per normal. You may also enter Feedback Studio by clicking on the assignment title or similarity score instead of the blue grading pencil to avoid the message.

  • Unable to edit feedback comments in Turnitin (intermittent)

    Issue

    When clicking on a comment in Turnitin Feedback Studio, the edit window does not open. This issue is intermittent and has been identified as occurring in Chrome only.  

    Workaround

    Closing the student paper being edited and re-opening it will restore user’s ability to edit comments. 

    Additionally, until this issue is resolved, we recommend using Firefox or Safari when grading Turnitin assignments.

  • Changing names of Groups retains old name for active wikis/blogs/journals/podcast feeds

    Issue

    Once you have created groups and made blogs, wikis or podcast feeds based on those groups, if any group member accessed the group while it had the old name, then the group tool will continue to display the old name to students when they access it now. Staff will see the new group name in the active assignment area, but when they open the tool the old name will be displayed.

    Workaround

    Avoid changing any group names once students have been allowed to access the tools.

  • Turnitin iPad app does not load assignments with more than 300 submissions

    Issue

    If using the Turnitin iPad app (at version 1.3.0) the page will not load, and the wait icon spins endlessly, for assignments with more than 300 submissions.

    Some earlier versions of the app show an error: "GradeMark Unavailable - Turnitin for iPad cannot be used for this assignment because GradeMark is currently unavailable for this class."

    Workaround

    Use a desktop or laptop computer with full browser capability to mark the Turnitin assignment.

  • Hot Spot questions not able to be clicked

    Issue

    When answering a Hot Spot question, the X does not display where the cursor was clicked.This issue is encountered when the page zoom is greater or less than 100% while using Internet Explorer and Chrome.

    Workaround

    Staff should advise students to return the browser zoom to 100% before answering Hot Spot questions or use Firefox when attempting tests that contain Hot Spot questions.

  • Blackboard Assignments: New delegated and anonymous grading options

    Issue

    There are known issues affecting particular combinations of the new anonymous and/or delegated grading options that may affect grade centre display.  

    Workaround

    We do not recommend using using these options at this time. Please see the anonymous and delegated grading guide for more information.

  • Java-based applets fail in Chrome

    Issue

    The Chrome browser is removing support for tools that use the NPAPI system. In Blackboard, this includes drag-and-drop file upload, Virtual Classroom, Chat, and some older SCORM objects.

    Workaround

    Versions of Chrome up to 45 (due in September 2015) can have this feature re-enabled. Users can also use a different browser for these tools. 

    There is currently no time-frame for these issues to be fixed in Blackboard.