LMS known issues

Information about currently identified issues with the LMS.

You can also check if your issue has been resolved.

  • File uploads fail after updating to Safari 11.1 or using Microsoft Edge

    Issue

    After upgrading to Safari version 11.1 and Microsoft Edge version 42, both staff and students may have trouble uploading or using the drag-and-drop tool to upload files into different areas of the LMS, including:

    • uploading a file while attempting to submit a Turnitin assignment,
    • uploading a file while attempting to submit a Blackboard assignment,
    • uploading a file while attempting to create a Blackboard assignment,
    • uploading files to the content collection,
    • uploading a file while replying to a discussion board post, and
    • creating a blog post that requires uploading a file.

    Other areas of the LMS, such as uploading files to content items, remain unaffected.

    Workaround

    Please use Firefox or Chrome.

  • Unable to download annotations from Blackboard assignments (Box View)

    Issue

    The tool that allows for rendering and online marking of Blackboard assignments, "Box View", does not have the feature to download an annotated version of marked assignments. This feature will be made available by the vendor in a future release.

    Workaround

    It is suggested that staff or students access this information on screen and use screenshots to record this information to their local computer. Academic staff may consider using Turnitin assignments instead of Blackboard assignments if appropriate.

  • Incorrect "last access date" shown in Grade Centre and Performance Dashboard

    Issue

    The "last access date" is not updating for all users in the Grade Centre and Performance Dashboard. The last access date shown does not reflect the user's recent activity, instead, an older date is displayed, or it is blank.

    Workaround

    None at this time.

  • Incorrect "creation date" shown in Grade Centre columns

    Issue

    The "Date Created" field shown in "Edit Column Information" and "Manage Column Information" for some column types in the Grade Centre displays the present date or is blank instead of the showing the actual creation date. Column types that may be affected include: Blackboard assignments, calculated columns such as totals and weighted totals,

    Other column types remain unaffected, including Turnitin assignments, tests and manually created columns.

    Workaround

    None at this time.

  • Sender of Announcements receiving multiple emails

    ISSUE

    In larger subjects and communities on some occasions, the person that creates an announcement receives multiple copies of the email for the one announcement. Only the sender of announcements receives the multiple emails.

    WORKAROUND

    This is a known issue with the LMS. It is confirmed that the potential for a few additional duplicate emails only affects the sender, they don’t represent anything wrong with the transmission to a large cohort, consequently we suggest these duplicates are just ignored or deleted by the recipient.

  • Community access is lost when student withdraws from one subject feeding into a community

    Issue

    Some communities are set up with ‘community merge’ functionality whereby students are automatically enrolled into a particular community because of their enrolment in a given list of subjects. Community access is lost when student withdraws from one subject feeding into a community, even though they are still enrolled in another subject that should give them access to the community.

    The University is working with the vendor to fix the functionality of the ‘community merge’ tool.

    Workaround

    If students report that they have lost access to a ‘community merge’ community, staff should submit a support request for the student’s enrolment to be updated for that community.

  • Unable to edit feedback comments in Turnitin (intermittent)

    Issue

    When clicking on a comment in Turnitin Feedback Studio, the edit window does not open. This issue is intermittent and has been identified as occurring in Chrome only.  

    Workaround

    Closing the student paper being edited and re-opening it will restore user’s ability to edit comments. 

    Additionally, until this issue is resolved, we recommend using Firefox or Safari when grading Turnitin assignments.

  • Blackboard assignments: Delegated and anonymous grading options

    Issue

    There are known issues affecting particular combinations of the new anonymous and/or delegated grading options that may affect grade centre display.  

    Workaround

    We do not recommend using using these options at this time. Please see the anonymous and delegated grading guide for more information.

  • Students Wiki pages edits limited to 100kb

    Issue

    Students are unable to edit wiki pages to a size above 100kb. When a student clicks ‘submit’ to make edits to a wiki page and the wiki page size exceeds 100kb, the student receives an error message, "Must not contain more than 200000 characters: Content. Reduce the size of the input by xxx characters.” The student must then edit the page to be under 100kb characters before they can click submit and save their changes to the wiki page.

    The University has been working with the vendor on this issue who are now developing a patch to resolve the issue.

    Workaround

    The student can move some content from the wiki page to a new wiki page, so that the page does not exceed 100kb.

  • Turnitin iPad app does not load assignments with more than 300 submissions

    Issue

    If using the Turnitin iPad app (at version 1.3.0) the page will not load, and the wait icon spins endlessly, for assignments with more than 300 submissions.

    Some earlier versions of the app show an error: "GradeMark Unavailable - Turnitin for iPad cannot be used for this assignment because GradeMark is currently unavailable for this class."

    Workaround

    Use a desktop or laptop computer with full browser capability to mark the Turnitin assignment.

  • Java-based applets fail in Chrome

    Issue

    The Chrome browser is removing support for tools that use the NPAPI system. In Blackboard, this includes drag-and-drop file upload, Virtual Classroom, Chat, and some older SCORM objects.

    Workaround

    Versions of Chrome up to 45 (due in September 2015) can have this feature re-enabled. Users can also use a different browser for these tools. 

    There is currently no time-frame for these issues to be fixed in Blackboard.