LMS known issues

Information about currently identified issues with the LMS.

You can also check if your issue has been resolved.

  • Sender of Announcements receiving multiple emails

    ISSUE

    In larger subjects and communities on some occasions, the person that creates an announcement receives multiple copies of the email for the one announcement. Only the sender of announcements receives the multiple emails.

    WORKAROUND

    This is a known issue with the LMS. It is confirmed that the potential for a few additional duplicate emails only affects the sender, they don’t represent anything wrong with the transmission to a large cohort, consequently we suggest these duplicates are just ignored or deleted by the recipient.

  • Tests attempts record the started date and time and submitted date and time as the same

    Issue

    When staff view a student’s attempt on a test, the times in ’start date’ and ‘submit date’ are recorded incorrectly as identical. The incorrect time recorded reflects the student’s start time for the attempt of the test.

    Similarly, when students view their feedback on a test, the start date and time and finish date and time are identical and reflect the time the student started the test.

    The vendor has advised this issue will be resolved when we next upgrade the LMS.

    Workaround

    For staff: Find the Grade Centre column associated with the test, click the down arrow next to column name, and select ‘View Grade History’. The date and time of the grade history entry (first column) for a given student’s submission is the correct submitted time for that student.

    For students: If the correct submitted time is needed for a given test, contact the staff member in the subject who can find the correct submitted times using the steps above.

  • Community access is lost when student withdraws from one subject feeding into a community

    Issue

    Some communities are set up with ‘community merge’ functionality whereby students are automatically enrolled into a particular community because of their enrolment in a given list of subjects. Community access is lost when student withdraws from one subject feeding into a community, even though they are still enrolled in another subject that should give them access to the community.

    The University is working with the vendor to fix the functionality of the ‘community merge’ tool.

    Workaround

    If students report that they have lost access to a ‘community merge’ community, staff should submit a support request for the student’s enrolment to be updated for that community.

  • LMS enrolment issues

    Issue

    As of Semester 1, 2017, the LMS is experiencing issues with the accuracy of enrolment changes in LMS. This disruption to enrolment data is due to integration issues between StudentOne, the Enterprise Integration Service and the LMS. Despite the efforts of multiple teams, there continues to be delays in getting the fixed code implemented, largely due to the complexities of what is involved and trying to assure new automated activities introduced will not damage the student experience.

    Update: Some students temporarily lost access to subjects on the LMS on the 23rd of March 2017 between 10:20am-12:20pm. This was due to underlying ongoing works concerning the synching of enrolment data between the LMS and StudentOne. If students identify that they were directly disadvantaged by this temporary removal (e.g. they were disrupted during or just prior to undertaking or submitting an assessment), we do have a log of the students affected and are able to verify any claims. We apologise for the inconvenience caused. If you have further queries on this, please contact us by submitting a support request.

    Workaround

    We are continuing to resolve reports of enrolment inconsistencies on a case-by-case basis as logged through our support form.

  • Students Wiki pages edits limited to 100kb

    Issue

    Students are unable to edit wiki pages to a size above 100kb. When a student clicks ‘submit’ to make edits to a wiki page and the wiki page size exceeds 100kb, the student receives an error message, "Must not contain more than 200000 characters: Content. Reduce the size of the input by xxx characters.” The student must then edit the page to be under 100kb characters before they can click submit and save their changes to the wiki page.

    The University has been working with the vendor on this issue who are now developing a patch to resolve the issue.

    Workaround

    The student can move some content from the wiki page to a new wiki page, so that the page does not exceed 100kb.

  • Draft submission message in Turnitin when due date of assignment has passed

    Issue

    When clicking on the blue grading pencil after the due date, a message appears: "This is a draft submission. Any and all marks will be deleted when or if the paper is resubmitted." 

    This message should only appear to graders before the due date. This is an intermittent issue with some setups of Turnitin Assignments. The message is incorrect as the student is unable to re-submit after the due date.

    Workaround

    Click OK to continue and grade assignments as per normal. You may also enter Feedback Studio by clicking on the assignment title or similarity score instead of the blue grading pencil to avoid the message.

  • Unable to edit feedback comments in Turnitin (intermittent)

    Issue

    When clicking on a comment in Turnitin Feedback Studio, the edit window does not open. This issue is intermittent and has been identified as occurring in Chrome only.  

    Workaround

    Closing the student paper being edited and re-opening it will restore user’s ability to edit comments. 

    Additionally, until this issue is resolved, we recommend using Firefox or Safari when grading Turnitin assignments.

  • Turnitin iPad app does not load assignments with more than 300 submissions

    Issue

    If using the Turnitin iPad app (at version 1.3.0) the page will not load, and the wait icon spins endlessly, for assignments with more than 300 submissions.

    Some earlier versions of the app show an error: "GradeMark Unavailable - Turnitin for iPad cannot be used for this assignment because GradeMark is currently unavailable for this class."

    Workaround

    Use a desktop or laptop computer with full browser capability to mark the Turnitin assignment.

  • Hot Spot questions not able to be clicked

    Issue

    When answering a Hot Spot question, the X does not display where the cursor was clicked.This issue is encountered when the page zoom is greater or less than 100% while using Internet Explorer and Chrome.

    Workaround

    Staff should advise students to return the browser zoom to 100% before answering Hot Spot questions or use Firefox when attempting tests that contain Hot Spot questions.

  • Blackboard assignments: Delegated and anonymous grading options

    Issue

    There are known issues affecting particular combinations of the new anonymous and/or delegated grading options that may affect grade centre display.  

    Workaround

    We do not recommend using using these options at this time. Please see the anonymous and delegated grading guide for more information.

  • Java-based applets fail in Chrome

    Issue

    The Chrome browser is removing support for tools that use the NPAPI system. In Blackboard, this includes drag-and-drop file upload, Virtual Classroom, Chat, and some older SCORM objects.

    Workaround

    Versions of Chrome up to 45 (due in September 2015) can have this feature re-enabled. Users can also use a different browser for these tools. 

    There is currently no time-frame for these issues to be fixed in Blackboard.