Lecture Capture: Unavailable recordings, 1 September 2016
Update: The Lecture Capture service has been restored to normal levels of service. In addition, the backlog of missing lecture recordings that were attributable to various technical faults have now been re-processed and published again to the Echo system and should be available via your LMS subject sites.
We are experiencing an issue whereby some Lecture Capture recordings are not currently available.
We have an Echo360 engineer from their headquarters in the US, and from ANZ, on-site with us this week, and are prioritising the work on recovering the unprocessed lectures and correctly publishing them through the system.